Privacy Policy

Welcome. This Privacy Policy explains how we (Vegas Nova Casino) collect, use, disclose, and protect your personal information when you visit our site, register an account, interact with our services, or contact our support team. We aim to keep our practices clear and to respect your privacy rights.

Information we collect

We collect information that is necessary to provide our services, keep accounts secure, meet legal obligations, and improve your experience. Types of data we collect include:

Account and identity details: name, date of birth, username, and other registration information you provide.
Verification documents: identity and proof of address documents for identity checks and account verification.
Contact information: messages you send to our support team.
Technical and device data: IP address, device identifiers, browser and operating system, and connection details.
Usage data: pages viewed, features used, games played, session times and other activity logs.
Preferences and settings: language, communication preferences, and account settings including responsible‑gambling limits.
Support and complaint records: correspondence with customer service and any notes needed to resolve issues.

How we use your information

We use personal information for specific purposes and only where we have a lawful basis to do so. Common purposes include:

To provide and manage your account: registering you, verifying identity, maintaining your profile, and managing access. (Legal basis: performance of a contract.)
To comply with legal and regulatory obligations: including identity checks and record keeping required by gaming and anti‑fraud rules. (Legal basis: legal obligation.)
To detect and prevent fraud and abuse: monitoring activity, investigating suspicious behavior, and protecting our users and systems. (Legal basis: legitimate interests.)
To operate and improve our services: analytics, testing, troubleshooting, and product development. (Legal basis: legitimate interests.)
To communicate with you: account notifications, updates, and customer support. (Legal basis: performance of a contract or legitimate interests.)
For marketing and promotions: where you have given consent or where we rely on legitimate interests and provide an opt‑out. (Legal basis: consent or legitimate interests.)
To honor responsible‑gambling choices: applying self‑exclusion, deposit limits, and other protective tools you set. (Legal basis: performance of a contract and legitimate interests.)

Cookies and tracking technologies

We use cookies and similar technologies to make the site work, understand how you use it, and personalize your experience. This includes:

Essential cookies needed for secure login and basic site functions.
Performance and analytics cookies to improve our services.
Functional cookies to remember your preferences.
Advertising or targeting technologies where applicable and only with your consent where required.

You can manage or block cookies through your browser settings and by adjusting any cookie controls we provide. Blocking certain cookies may affect site functionality.

Sharing and disclosure of information

We share personal information only where necessary and with appropriate safeguards. Recipients may include:

Service providers who support our operations, such as hosting, identity verification, analytics, and customer support.
Game and technology partners where required to deliver interactive services.
Regulators, auditors, and law enforcement when required by law or to respond to legal requests.
Third parties involved in the prevention of fraud, money‑laundering and other unlawful activity.

We require third parties to process your personal data securely and only for agreed purposes. We do not sell your personal information.

International transfers

Your information may be accessed or processed in countries other than the one where you live. When we transfer data across borders we put protections in place, such as standard contractual clauses or other lawful safeguards, to help keep your information secure and to meet applicable data protection requirements.

Data retention

We keep personal data for as long as necessary to provide services, fulfil legal obligations, resolve disputes, and enforce our agreements. Typical retention periods include:

Account and transaction records for the duration of your account and for a period afterward to meet regulatory or legal requirements.
Support and correspondence records for as long as needed to address ongoing issues.
Aggregated or anonymized data may be kept indefinitely for analysis and service improvement.

Your rights and choices

You have rights under data protection laws, including:

The right to access personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion or restriction of processing in certain circumstances.
The right to object to processing based on legitimate interests, including profiling for direct marketing.
The right to data portability where processing is based on consent or contract and carried out by automated means.
The right to withdraw consent at any time, to the extent we rely on it.
The right to lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise your rights or make a privacy request, contact us at the address below. We will verify requests and respond within applicable legal timeframes.

Security

We implement technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure or destruction. These measures include access controls, encryption in transit, regular security reviews, and staff training. While we strive to protect your information, no method of transmission or storage is completely secure. We will notify you and relevant authorities of any personal data breach where required by law.

Children and age limits

Our services are intended for adults only. You must be at least 18 years old to register. We do not knowingly collect personal data from individuals under the minimum age. If we become aware that we have collected personal data from someone below the required age, we will take steps to delete that information promptly.

Third‑party websites and services

Our site may contain or link to third‑party services and content. These services have their own privacy practices which we do not control. We encourage you to read their privacy notices before providing personal information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes we will update the policy and, where appropriate, notify you by posting the revised policy or by other means. Please check this page periodically for updates.

Contact us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us.