Responsible gambling

At Vegas Nova Casino we want your time with us to be enjoyable and safe. Gambling should be a form of entertainment, not a source of harm. If you ever feel your play is becoming stressful, uncontrolled, or taking priority over other parts of your life, there are practical steps you can take immediately and longer‑term options to help you regain balance.

Tools to Help You Play Within Your Limits

We provide a set of in‑account tools designed to help you control your activity and spending. These are easy to use and available whenever you need them.

Deposit limits — Set daily, weekly or monthly limits to control how much you add to your account. These limits apply to real‑money deposits only.
Loss limits and wagering limits — Restrict how much you can lose or wager over a given period.
Session reminders — Receive prompts after a set play time to help you pause and reflect.
Temporary time‑outs — Short cooling‑off options (from 24 hours up to several weeks) to take a break without closing your account.
Full self‑exclusion — A longer‑term option to suspend access permanently or for a defined period.
Reality checks and play history — Review recent deposits, losses and play time so you can make informed decisions.

How to Set Effective Limits

Setting limits that work for you requires honesty and simplicity. Start small and adjust only after a sustained period of comfortable play.

Decide on an affordable monthly entertainment budget before you start playing.
Use deposit limits to ensure you cannot exceed that budget in a short period.
Combine deposit limits with session reminders so you can regularly reassess how you’re feeling while playing.
If you share devices or finances, consider higher protections such as self‑exclusion or blocking tools on the device or network.

Time-Outs and Self-Exclusion

Time‑outs and self‑exclusion are practical measures to help you step away from gambling temporarily or permanently.

Time‑outs — Quick to activate, time‑outs are ideal if you need a short break. They take effect immediately and can often be adjusted by you.
Self‑exclusion — Designed for longer breaks, self‑exclusion blocks account access for the chosen period and may include removal from marketing lists.
When you choose to self‑exclude, our team will guide you through the process and confirm what happens to any funds, pending withdrawals, or bonuses. Self‑exclusion is taken seriously; reactivation normally requires a mandatory cooling‑off period and manual review.

Recognising Warning Signs

Noticing early signs of risky behaviour helps you act before problems escalate. If you recognise several of the following, consider using the tools above or seeking support.

Spending more than you intended or chasing losses to recover money
Borrowing money or using funds needed for essentials to gamble
Feeling restless, anxious or secretive about gambling activity
Neglecting work, study, family or social obligations
Using gambling to escape problems or emotions
Multiple accounts or attempts to bypass limits or exclusions

How to Get Help

If you’re worried about your gambling, help is available and effective. You don’t have to manage this alone.

Immediately reduce harm by setting deposit or time limits, or by using a time‑out or self‑exclusion.
Contact our support team through your account to request help with limits, account suspension, or information about your play and financial activity.
Consider talking with a healthcare professional, counsellor or a specialist gambling support service in your area for confidential guidance and treatment options.
Practical steps to help right away: pause gambling, remove saved payment methods, block access on your devices, and ask someone you trust to help you enforce limits.

Support for Families and Friends

Concern for a loved one who gambles is difficult. Family and friends play a vital role in encouraging safer behaviour and accessing help.

Approach the conversation with care: stay calm, non‑judgemental and focused on observable behaviours and their impact.
Encourage the person to use limits, time‑outs or self‑exclusion and offer practical help to implement them.
Seek advice and support for yourself—carer and family services can help you set boundaries and maintain your wellbeing.
If financial harm is evident, consider speaking with a financial counsellor to explore options and protections.

Our Fair Play and Verification Practices

We are committed to protecting players and promoting safe play. Part of that commitment includes verification and secure processes that help prevent and address problem gambling.

We may require identity and proof‑of‑address documents to protect accounts, verify age and help with responsible gambling measures. These checks are routine and support safe use of our services.
If we identify signs of risky behaviour, we may temporarily restrict access or limit account features while we work with the player to ensure appropriate protections are in place.
Account restrictions can result from security concerns, suspected misuse, or to enforce self‑exclusion. Any action we take is intended to protect the player and comply with responsible practices.
Requests to increase limits or reinstate access after a self‑exclusion are handled with care and may involve waiting periods and manual review to ensure a safe return to play.

Your wellbeing matters to us. If you have any concerns about your gambling or that of someone you care about, please take one small step today — use a limit, choose a time‑out, or contact our support team through your account for confidential assistance.